FAQs

FAQ & SHIPPING FAQ

 

    • How much is shipping?
      • This depends on the product ordered, the total price, and where we're shipping to. 
    • Do you ship to my country?
      • We offer WORLDWIDE SHIPPING for most of our orders (unless specified on the product page) so it's very likely we can ship to your country including UK, Ireland, New Zealand, Australia, Canada, and more!
    • How long does it take for an order to arrive?
      • This depends on the product ordered:
        • Custom items such as t-shirts, hoodies, coffee mugs, totes can take 4 - 5 weeks
        • Regular items can take between 2 - 3 weeks
      • If you have any questions about our shipping time, please contact us and will be happy to help!
        • PLEASE NOTE:  In some cases, shipping may take longer due to various factors (ie; time of year order placed such as Thanksgiving, Christmas, and other major holidays).  As such, If we have already sent your order we will not be able to issue you a refund.  For more information please contact us.    
    • Can my order be shipped faster?
      • At this time, we only have standard shipping and the shipping time will vary depending on what products you ordered. For more information on the shipping times, please refer to "How long does it take for an order to arrive" above. 
      • Please note: we have received plenty of requests from our happy customers that want faster shipping options and it's currently in the works! Once it's effective in the store we'll let you know - we'll keep you posted! 
    • Can I change my shipping address after I place my order?
      • For change of shipping address after your order has been placed, please let us know ASAP so we can make the change. We cannot guarantee that the address will be updated in time before your item is shipped so please give us the information as soon as possible. We will do our best to accommodate you.
    • It's been over 4+ weeks and I have not received my order yet. What should I do now? 
      • If you have not received your order within the time frame given for your order (see 'How long does it take for an order to arrive' above for more information), please contact us and we will look further into your order immediately.
        • A few examples for why orders may take longer to arrive to your shipping address:
          • incorrect shipping address was entered when the order was originally placed
          • there was an issue with customs which causes a slight delay
        • Please contact us if you haven't received your order within the timeframe given. We'll take care of you so rest assured! :)
  • Can I have a tracking number?
    • YES. An email providing tracking number will be automatically sent to customer’s email when it’s available to track the order. Normally it will take around 3-5 days to get the tracking number after the shipment work is complete.
    • I ordered 2+ items, but only received one... where's my order?
      • We have a large assortment of products not stocked in-house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
  • Why have I not received any order confirmation details?
    • Most of the time times this is because our customers have accidentally entered their email information incorrectly. Throughout the process we send 2-3 emails, including an order confirmation and a shipping notice.
    • If you believe you may have entered your email incorrectly please contact us and we will fix it for you.
  • What is your return policy?
    • If an item doesn’t arrive or doesn't match the description, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs. Visit our return policy page for more information

 

  • How do I contact you?
    • If you have any questions that are not on this FAQ page, please email us at support@usgearlaunch.com where we will promptly get back to you :) <3